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Refund Policy

Effective date: July 14, 2026

This Refund Policy explains when refunds may be issued for Baron Buff subscriptions and how the process differs between Stripe and Paddle.

Baron Buff is a digital subscription service that provides League of Legends players with features such as draft recommendations, pre-game guidance, and post-game analysis. By purchasing Baron Buff, the customer agrees to this Refund Policy.

1. Initial Subscription Refund Guarantee

We offer a voluntary 30-day money-back guarantee on the first subscription purchase only.

If this is the first time a customer has paid for a Baron Buff subscription, the customer may request a refund within 30 calendar days of the initial charge. This guarantee applies whether that first subscription was processed through Stripe or Paddle.

If the request is made within that period and the purchase can be verified, Baron Buff will issue a full refund to the original payment method, subject only to the abuse limitations in Section 3 and any provider process required to complete the refund.

This voluntary guarantee is additional to, and does not replace or shorten, any mandatory withdrawal, refund, cancellation, or product-remedy right under applicable law.

2. Renewals

Renewal charges are generally non-refundable, unless:

• a refund is required under applicable law; or
• Baron Buff decides, in its discretion, to make an exception.

To avoid renewal charges, the customer must cancel the subscription before the next billing date.

Cancelling a subscription stops future renewals only. Cancellation does not automatically create a refund for any charge that has already been processed.

3. Eligibility

To request a refund, the customer must provide enough information for the purchase to be identified, such as:

• the email address used for purchase;
• the order receipt or transaction reference;
• the date of the charge; or
• the subscription details associated with the account.

The voluntary guarantee or another discretionary refund may be denied where there is evidence of:

• fraud;
• refund abuse;
• chargeback abuse;
• misuse of the service; or
• materially misleading or incomplete information in the refund request.

These limitations do not restrict a refund or other remedy that applicable law requires.

4. Effect of Refund

A refund and a subscription cancellation are separate billing actions. A refund event by itself does not reliably stop future renewal or automatically remove Premium access.

If a full refund is approved under the initial 30-day guarantee:

• Baron Buff will also request cancellation of the corresponding subscription so it does not renew; and
• access to paid Baron Buff features may end when the cancellation is processed.

For a partial refund, overcharge correction, service credit, or goodwill refund, the subscription and Premium access may remain active unless the refund decision expressly says otherwise. Customers who do not want the subscription to renew should also cancel it through the applicable billing portal or ask support to cancel it.

5. Technical Issues and Product Problems

If a customer experiences a persistent technical issue or a material problem that prevents access to the paid features as described, the customer should contact Baron Buff support first so the issue can be investigated and, where possible, resolved quickly.

If a refund is appropriate, Baron Buff will issue one directly to the original payment method.

6. Payment Processing

Baron Buff is transitioning billing providers, so active subscriptions may be administered through either Stripe or Paddle. The checkout, receipt, and billing portal identify which provider applies to a particular transaction.

As a result:

• charges may appear under a "Baron Buff" or "Paddle" billing descriptor (depending on which provider handles the transaction) on the customer's payment statement;
• for purchases processed through Stripe, Baron Buff is the seller and handles the refund decision under this policy, while Stripe processes the payment and refund;
• for purchases processed through Paddle, the applicable Paddle entity is the merchant of record, authorized reseller, and seller for the transaction; Paddle's Refund Policy and Buyer Terms also apply;
• Baron Buff's 30-day first-purchase guarantee is an additional supplier promise; for a Paddle transaction, Baron Buff will coordinate an approved refund with Paddle, which must process it as merchant of record; and
• payment methods are not automatically transferred between Paddle and Stripe. Moving to a different provider requires a separate checkout or migration flow presented to the customer.

7. How to Request a Refund

Refund requests may be submitted through the following method:

Baron Buff support

Email: [email protected]

Subscription management

Customers may also use the "View receipt" or "Manage subscription" links included in their purchase confirmation email or the provider-specific billing portal linked from their Baron Buff profile, where available. For a Paddle transaction, a customer may also request a refund directly through Paddle Buyer Support.

Please include:

• the email used for purchase;
• the transaction date;
• the amount charged, if known; and
• a short explanation of the request.

Baron Buff aims to review support requests within 3–5 business days. After approval, Stripe, Paddle, the payment method, and the customer's financial institution may require additional time to return the funds.

8. Chargebacks and Payment Disputes

Customers are encouraged to contact Baron Buff support before initiating a chargeback or payment dispute.

A payment inquiry or early warning does not automatically cancel a Baron Buff subscription. If a formal chargeback is opened, Baron Buff may cancel the subscription immediately and revoke access to the relevant paid features while the matter is handled. A chargeback reversal or a dispute resolved in Baron Buff's favor does not automatically restore a cancelled subscription; contact support if the account state needs review.

9. Statutory Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights that apply under the laws of the customer's country, state, or region.

Where applicable law provides refund, withdrawal, cancellation, or consumer-protection rights that cannot be waived or limited by contract, those rights will continue to apply.

10. Changes to This Policy

Baron Buff may update this Refund Policy from time to time.

The version published on the website at the time of purchase will apply to that purchase, unless applicable law requires otherwise.

11. Contact

For questions about this Refund Policy, contact:

Baron Buff
Email: [email protected]
Website: https://baronbuff.com